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Delete your account

Ask us to delete your N3T app account and its associated data. Before deleting anything, we confirm by email that the account is yours.

Fields marked * are required.

Account email *

The email you sign in to the app with. We will write to it to verify the request.

Your line number (optional)

10 digits, with or without +52. It helps us find your account.

Reason (optional)

If you like, tell us why you are leaving.0 / 2000

Website

I understand that my account and its associated data will be deleted, and that I cannot recover them once the deletion is complete.

How it works

You send this request with your account email.
We write to that email to verify the account is yours.
Once verified, we delete your account and any data we are not required to keep.

What is deleted

Your app account, your access and the personal data associated with it, such as your profile and preferences.

What we may keep

Records the law requires us to keep, such as line-identification records under the CRT guidelines, and receipts required by tax law, only for the period the law sets.

If you have active lines

Your lines may be cancelled when the account is deleted. To keep your number, request a port to another carrier first.

More about how we handle your data in the Privacy Notice.

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